Common Elements In Call Centers and Ubuntu Servers

The average call center has a number of core departments and functions, but needs to be adaptable. This is because of the wide range of services that the company can offer to potential clients. However, at the very core, call centers are about interacting with customers in a variety of roles and tasks. There are cases where the interaction is non-vocal and strictly by e-mail or chat, though these options usually pale in size compared to their voiced counterparts. The specifics can change from client to client, sometimes dramatically even in companies within the same industry, but the main types of customer contact available will remain the same.

One of the most common – in terms of sheer public perception – would be sales and telemarketing. These include the people that make calls to people during bad times of the day, attempting to secure meetings for sales or promoting one product or another. They have also branched out to include offering catalogues and other marketing materials. There are also the much rarer inbound sales divisions, which exist to take and process orders, but do up-selling as well. This type of work is perhaps the most easily exposed of the various forms of call center work for the typical frontline agent. Incidentally, this is also where the reputation for being pushy and obnoxious stems from at times.

One of the larger markets for call centers is tech support accounts. This can include support for anything from refrigerators and microwaves to heavy-duty industrial servers and high-end desktop computers. In essence, if it has electronics and most problems can theoretically be fixed without specialized tools, it likely has a tech support line. However, a large number of people working these accounts have little actual knowledge of the product and have very detailed flowcharts on problems and possible solutions, along with procedures. This creates the critical weakness of being unable to improvise when something out of left field comes along.

Customer service and Ubuntu servers

The principle on which Ubuntu release code names are built has remained unchanged over the years. A name always consists of two words beginning with the same letter, the first of which is an adjective, and the second is the name of the animal. The letter that begins these words changes from version to version in alphabetical order. The upcoming version, the output of which is expected in April of the next year, is not an exception to the rules that have developed over the years.

Ubuntu 19.04 will be called "Disco Dingo" :)

Translate this name can be as "disco dingo."

In 2017, with the release of version 17.10 "Artful Aardvark", the alphabet was started anew, and the recently released 18.10 release of Cosmic Cuttlefish is remarkable because the letter 'C' was the last letter that was not used before to form the Ubuntu code name . Accordingly, the letter 'D' has already acted as the first letter of the name Ubuntu. The version on 'D' was Ubuntu 6.06 LTS "Dapper Drake". It is curious that in the 14 (fourteen) years of the existence of Ubuntu, this was the only release that came out late - in June, not in April. That is why he had the number 6.06, not 6.04. It is also interesting to note that, starting from this D-release, the issues began to be called alphabetically. The previous three versions were named according to the same rule as now - the adjective-animal - but the first letters of these names did not follow in alphabetical order. These were versions 4.10 of "Warty Warthog", 5.04 of "Hoary Hedgehog" and 5.10 of "Breezy Badger".

Traditionally, the code names of future releases of Ubuntu become known through the personal blog of Mark Shuttleworth, in which he announces the name of the future version. This time, the name of the upcoming release was disclosed before the official announcement, as it appears on the page of this Ubuntu release on Launchpad, the website with the software development system:

According to Wikipedia: Quote:

Dingo (lat. Canis lupus dingo) is a second-feral domestic dog, the only placental predator in the fauna of Australia before the arrival of Europeans. The name "dingo" arose at the beginning of the European colonization of New South Wales and, in all likelihood, comes from "tingo" - a term used by the Port Jackson natives to describe their dogs.

Back To Call Centers

There is also the old classic: customer service. Having a reputation for being able to fix problems that no other department can – even if this reputation is entirely undeserved and unrealistic – customer service is arguably one of the most stressful of possible call center roles. It also happens to be one of the most crucial to the long-term success of a client.


Comments (1)


  1. There are actually lots of details like that to take into consideration. But I believe what you had here is outstanding.

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