Archive for November, 2011

Casinos and Customer Service

Casinos and Customer Service

One does not normally think that a typical casino needs customer service. This stems from the common misconception that customer service only deals wi

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How Angry Customers Can Help Improve Your Business

How Angry Customers Can Help Improve Your Business

Every business receives a few irate callers now and then, and every business owner has prayed that it never happen again. Of course, the majority of p

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Oops… Never Do These Things to an Angry Customer!

Oops... Never Do These Things to an Angry Customer!

So you just got done convincing another customer to avail of the HCG drops package your company sells when you heard the screaming voice of a man who

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Dealing with Angry Customers the Right Way

Dealing with Angry Customers the Right Way

You prepare before you log in. You review all the FAQs related to your client product. You put your best foot forward in every call you handle. You mi

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