Archive for September, 2011

Common Reasons Customers Call In Angry

Common Reasons Customers Call In Angry

Anger is a very human response. It is also a very common response for people who find a need to place calls on company hotlines. The simple fact is th

Customers

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Dealing with Difficult Customers

Dealing with Difficult Customers

For both sales executives and call center agents, its unavoidable to encounter the Angry Customer at least once in the course of their profession.

The Sales Game

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