Angel on a Motorcycle
It was late last year when we visited Chicago. After a grueling schedule of day trips, tours, shopping sprees and reduced sleeps in the Windy City, I
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When the Horse is Out of the Barn…..
One of the biggest banes of life is checking your email to find yet another 419 scam letter in your inbox. It seems like we all receive at least one such letter every month. By now, everybody must have heard of the infamous advance fee fraud setups from Nigeria... or at least that's what I thought
Angel on a Motorcycle
It was late last year when we visited Chicago. After a grueling schedule of day trips, tours, shopping sprees and reduced sleeps in the Windy City, I caught a bad cold which landed me in the hospital. It turned out to be an incipient pneumonia. This was distressing, as I was still paying my bariatri
The Rise of Unfair Use Policies
This really made my fucking day! I can't understand for the life of me that you can have "unlimited" Internet access as long as you don't reach the 800MB limit. What dimwit could have possibly ever stipulated a "Fair Use Policy" like this? You can have unlimited internet use for 24 hours as long as
When the Horse is Out of the Barn…..
One of the biggest banes of life is checking your email to find yet another 419 scam letter in your inbox. It seems like we all receive at least one s
The Rise of Unfair Use Policies
This really made my fucking day! I can't understand for the life of me that you can have "unlimited" Internet access as long as you don't reach the 80
Low Prices Should NOT Equal Low Service
A few days ago, I met the loveliest and the kindest saleslady there who made fun of me for not knowing that there's a number I should I get to be assi
Stuck in Bureaucratic Hell
Said the tortoise to the hare:"Slowly does it everytime!" -Aesop I was really prepared to wait a full day to get my new SelectCT license in the
Writing Medical Labels
It is one thing to want to avoid making customers angry when writing instructions or creating advertising material. It is another entirely to be doing
Casinos and Customer Service
One does not normally think that a typical casino needs customer service. This stems from the common misconception that customer service only deals wi
How Angry Customers Can Help Improve Your Business
Every business receives a few irate callers now and then, and every business owner has prayed that it never happen again. Of course, the majority of p
Oops… Never Do These Things to an Angry Customer!
So you just got done convincing another customer to avail of the HCG drops package your company sells when you heard the screaming voice of a man who
Dealing with Angry Customers the Right Way
You prepare before you log in. You review all the FAQs related to your client product. You put your best foot forward in every call you handle. You mi