When the Horse is Out of the Barn…..

When the Horse is Out of the Barn.....

One of the biggest banes of life is checking your email to find yet another 419 scam letter in your inbox. It seems like we all receive at least one s

Angel on a Motorcycle

Angel on a Motorcycle

It was late last year when we visited Chicago. After a grueling schedule of day trips, tours, shopping sprees and reduced sleeps in the Windy City, I

The Rise of Unfair Use Policies

The Rise of Unfair Use Policies

This really made my fucking day! I can't understand for the life of me that you can have "unlimited" Internet access as long as you don't reach the 80

Low Prices Should NOT Equal Low Service

Low Prices Should NOT Equal Low Service

A few days ago, I met the loveliest and the kindest saleslady there who made fun of me for not knowing that there's a number I should I get to be assi

Stuck in Bureaucratic Hell

Stuck in Bureaucratic Hell

Said the tortoise to the hare:"Slowly does it everytime!" -Aesop I was really prepared to wait a full day to get my new SelectCT license in the

Writing Medical Labels

Writing Medical Labels

It is one thing to want to avoid making customers angry when writing instructions or creating advertising material. It is another entirely to be doing

Casinos and Customer Service

Casinos and Customer Service

One does not normally think that a typical casino needs customer service. This stems from the common misconception that customer service only deals wi

How Angry Customers Can Help Improve Your Business

How Angry Customers Can Help Improve Your Business

Every business receives a few irate callers now and then, and every business owner has prayed that it never happen again. Of course, the majority of p

Oops… Never Do These Things to an Angry Customer!

Oops... Never Do These Things to an Angry Customer!

So you just got done convincing another customer to avail of the HCG drops package your company sells when you heard the screaming voice of a man who

Dealing with Angry Customers the Right Way

Dealing with Angry Customers the Right Way

You prepare before you log in. You review all the FAQs related to your client product. You put your best foot forward in every call you handle. You mi